Location: Seletar, Singapore
Only candidates with the legal right to work in
Singapore
will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
We are seeking a Service Representative to join our team in Singapore. In this customer-facing role, you will act as the primary point of contact between Rolls-Royce and our airline customers, providing 24/7 operational support, driving timely resolution of issues, and ensuring the highest levels of customer satisfaction. You will build strong working relationships, identify business opportunities, and represent Rolls-Royce’s position confidently in diverse operational environments.
What you will be doing:
-
Provide 24/7 customer support , ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.
-
Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.
-
Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.
-
Monitor warranties, guarantees, and airline debt , escalating significant trends as required.
-
Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.
-
Identify and promote product and service sales opportunities , supporting Rolls-Royce’s growth objectives.
-
Represent the Rolls-Royce position with professionalism and resilience, including in challenging discussions with customers.
-
Support new product introduction , ensuring customer readiness and successful integration into their operations.
-
Uphold Rolls-Royce’s strategy, business values, and commitment to customer excellence.
Position requirements:
-
Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.
-
Proven experience in a customer-facing role , ideally within aerospace or a related technical services industry.
-
Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations .
-
Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast-paced, dynamic environment .
-
IT literate, with the ability to use data systems for communication, reporting, and analysis.
-
Excellent communication and interpersonal skills ; able to present clearly, influence effectively, and build trust across cultures.
-
Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.
-
Culturally aware, with the ability to operate effectively in a global business environment.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Relocation assistance is not available for this position.
